First Education News

Title

Content

<p>A CRM of a company is solely responsible for handling the interactions that
the firm has with its clients/customers. Using data analysis about the clients'
past relations with the firm and tries to cut short the differences between the
two, in the long run driving sales growth. Customer relationship management
deals with integration and automation of sales, customer support and marketing.
The practical aspect of Customer relation management is comprised of marketing
automation, sales force automation and service automation. Customer
Relationship Management is the branch of study which teaches those tools and
skills which are required to create and enhance the relationships of a company
with its individual clients.</p>

<p>To become a customer relationship manager, you must have excellent understanding of the customer requirements.</p>

<h5><strong>Eligibility:</strong><strong></strong></h5>

<p>The eligibility criteria for pursuing a master’s degree is that the
candidate must hold a bachelor's degree with minimum 50% score.</p>

<h5><strong>Career Opportunities in CRM :</strong><strong></strong></h5>

<p>In India, career opportunities for CRM professionals exist mainly in
banking, e-commerce sectors, internet services and Companies operating in
utility sectors. Also chain operations appoint CRM professionals. The CRM
personnel can work as Customer Relationship Manager, Manager-Client Servicing,
Relationship Manager, CRM Specialist, Product Manager etc.</p>

<h5><strong>Skills required for CRM</strong></h5>

<ul><li>Written and verbal communication</li><li>Marketing and Sales</li><li>Customer Service</li><li>Problem-solving</li><li>Active listening</li><li>Word processing</li><li>Good administrative skills</li><li>Good communication and presentation skills</li><li>Sound knowledge of product</li><li>Networking capabilities</li><li>Good at strategies.</li><li>critical thinking</li></ul>

<h5> <strong>Areas of Specialization</strong><strong> :</strong></h5>

<ul><li>Digital Disruption</li><li>Customer Expectations</li><li>Customer Experience</li></ul>

<h5><strong>Job profiles:</strong><strong></strong></h5>

<ul><li>CRM Project Engineer/ Manager/ Leader</li><li>CRM consultant</li><li>CRM Architects</li><li>CRM Sales Professional</li><li>CRM Solutions Developer</li></ul>

<h5><strong>CRM
Responsibilities</strong></h5>

<p>Build up and accomplish
marketing campaign strategy and analyze impact</p>

<ul><li>Correspond with stakeholders both internal and
external to meet customer expectations</li><li>Negotiate contract renewal, draft reports, and
provide progress analysis</li><li>Supervise and offer support on execution of service
agreements</li><li>Develop relationship with external stakeholders to
uphold business objectives</li><li>Match customer requirements with technical
limitations</li></ul>

<h5><strong>Salary :</strong></h5>

<ul><li>An entry-level Customer Relations Manager (CRM) with less
than 1 year experience can expect to earn an average total compensation
(includes tips, bonus, and overtime pay) of Rs 2 Lakh to Rs2.5Lakh</li><li>An early career Customer Relations Manager (CRM) with 1-4
years of experience earns average pay of Rs 3Lakh</li><li>A mid-career Customer Relations Manager (CRM) with 5-9
years of experience earns average pay of Rs 4 Lakh</li><li>An experienced Customer Relations Manager (CRM) with
10-19 years of experience earns average pay of Rs 6 Lakh to 7 Lakh.</li><li>In their late career (20 years and higher), employees
earn an average total compensation of Rs 900,000.</li></ul>

Post Date

Admin Dashboard